what we do

quality assuarance

 

ZCSA adheres to internationally set applicable quality standards when it conducts its inspections in imports and domestic products

Whats is Quality Assurance

Quality Assurance refers to any system or process aimed at maintaining a desired level of quality in a service, especially by means of attention to every stage of the process of delivery. Quality Assurance entails systems or processes of determining whether a product or service meets specified requirements. QA establishes and maintains set requirements for developing or manufacturing reliable products.

The ISO (International Organization for Standardization) is used to ensure QA practices and processes used to implement it. ISO 9000 is used to ensure that quality assurance system is in place and effective.

THE ROLE OF QUALITY ASSURANCE

Quality assurance plays a crucial role in business by ensuring that products meet certain thresholds of acceptability. There is need for planning, direction or coordination of quality assurance programs and formulation of quality control policies. The resultant factor being improvement in an organization’s efficiency by reducing activities.

You can think of quality assurance as the activities and management processes that are done to ensure that services and products are delivered at the required quality level. The process is driven and focused on the delivery of the service or product.

Quality assurance is a way of preventing mistakes, defects and avoiding problems when delivering services or products to clients; which ISO 9000 defines as “part of quality management focused on providing confidence that quality requirements will be fulfilled”.

ISO/IEC 17020 specifies requirements for the competence of bodies performing inspection and for the impartiality and consistency of their inspection activities. The standard defines criteria for assurance of quality in the operation of organisations who perform inspection.

ISO17020, is an internationally recognized standard for the competence of inspection bodies. ISO 17020 should not be confused with ISO 9001, which is specific to quality management systems.

The ZCSA adheres to these international standards when it conducts its inspections in imports and domestic products

Benefits of Quality Assurance

The benefits of quality assurance include:

  • Costs are reduced because there is less wastage and re-working at different stages of service delivery as the process is checked at every stage.
  • It can help improve worker motivation as workers have more ownership and recognition for their work
  • Departmental heads can use it to manage processes

HOW DO YOU PERFORM QUALITY ASSURANCE?

Quality Assurance is the process of auditing the quality requirements and the results from quality control measurements to ensure that appropriate quality standards and operational definitions are used. The key benefit of this process is that it facilitates the improvement of quality

WHY DOES YOUR ORGANISATION NEED A QUALITY ASSURANCE PROGRAM?

Avoid Failure

Any failure in the system may result in long-term fallout: loss of confidence in service delivery, several lawsuits, and an erosion of the organisations credibility among the public. All this can be avoided if more attention is paid to quality assurance.

Create quality culture

Quality Culture can be defined as comprising three layers:

i. Quality Assurance is the first layer. It is an accumulated body of standards, regulations, and best practices that the organisation is to use to assess its processes on an ongoing basis.

ii. The second layer is a Quality Plan that lays out a set of standards, regulations, and procedures that the organisation is to follow, as well as the organisational goals and any expected risks.

iii. Finally, there is a Quality Control layer, which involves monitoring the development teams to ensure that they are adhering to Quality Assurance requirements and the Quality Plan

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Standard Applies To
1 ZS 005 Lead Acid Batteries
2 ZS 017 Poultry Feed
3 ZS 018 Pig Feed
4 ZS 019 Cattle Feed
5 ZS 056 Toilet Soap
6 ZS 058 Laundry Soap
7 ZS 062 Synthetic Detergent
8 ZS 063 Petroleum Jelly
9 ZS 071 School chalks- specification
10 ZS ISO 20345 Personal protective equipment - Safety footwear
11 ZS 074 Shoe Polish Specification
12 ZS 106 Safety of Household & Similar Electrical Appliances
13 ZS 189 Maize meal (Mealie meal)
14 ZS 201 Emulsion Paints For Interior and Exterior Use - Specification
15 ZS 234 Refined Edible Vegetable Oil
16 ZS 247 Household Hand Dishwashing Liquid Detergent
17 ZS 266 Reflex-Reflecting Vehicle Number Plates
18 ZS 295 High Gloss Synthetic Enamel Paint - Specification
19 ZS 321 Opaque Beer
20 ZS 369 Automotive gasoil (diesel fuel)
21 ZS 371 Road Tank Vehicles for Petroleum-Based Flammable Liquids - Specification
22 ZS 380 Illuminating kerosene
23 ZS 388 Bottled Water
24 ZS 395 Unleaded Petrol (Gasoline) for motor vehicles
25 ZS 430 Clear Beer
26 ZS 431 Compound Fertilizers
27 ZS 435 Wheat Flour
28 ZS 436 Primary Dry Batteries
29 ZS ISO 4074 Natural Latex Rubber Condoms - Requirements and Test Methods
30 ZS 429 The Handling, Storage, and Distribution of Liquefied Petroleum Gas (LPG) In Domestic, Commercial, and Industrial Installations. Part 4: Transportation of LPG In Bulk by Road - Code of Practice
31 ZS 438 Biscuits
32 ZS 547

Lubricating Oils - Specifications

Part-1: Automotive Gear oils Lubricating oils - Specification

33 ZS 547 -2 Industrial Gear Oils for open Gears
34 ZS 547

Lubricating Oils - Specifications

Part-3: Industrial Gear Oils for Enclosed Gears

35 ZS 554 Fruit Flavoured Drinks
36 558 Plugs and Socket Outlets, Adaptors and Connection Units Part 1 - Specifications for Rewirable and Rewirable 13a Fused Plugs
37 ZS 558 Plugs and Socket Outlets, Adaptors and Connection Units Part 2 - Switched and Unswitched Sockets- Outlets
38 ZS 558 Plugs and Socket Outlets, Adaptors and Connection Units Part 3 - Specification for Adaptors
39 ZS 559 Code of Practice for Inspection and Acceptance Criteria for Used Textiles Products - Salaula
40 ZS 560 Code of Practice for Inspection and Testing of Used Motor Vehicles for Road Worthiness
41 ZS 605 Fertilizer- Urea
42 ZS 606 Fertilizers - Ammonia Nitrate
43 ZS 607 Fertilizers- Calcium Ammonia Nitrate
44 ZS 608 Fertilizers- Ammonia Sulphate
45 ZS 688 - 1 Electric Cables with extended solid Dielectric insulation for fixed Installations (300/500 V to 1900/3 300V) specification part 1: General
46 ZS 688 - 2 Electric Cables with extended solid Dielectric insulation for fixed installations (300/500 V to 1900/3 300V) specification part 2 - Wiring Cables
47 ZS 688 - 3 Electric Cables with extended solid Dielectric insulation for fixed Installations (300/500 V to 1900/3 300V) specification part 3 - PVC Distribution Cables
48 ZS 688 - 4 Electric Cables with extended solid Dielectric insulation for fixed Installations (300/500 V to 1900/3 300V) specification part 4 - XLPE Distribution Cables
49 ZS 688 - 5 Electric Cables with extended solid Dielectric insulation for fixed Installations (300/500 V to 1900/3 300V) specification part 5 - Halogen-free distribution Cables
50 ZS 723 Peanut butter
51 ZS EN 197

Cement

Part-1: Composition, Specifications and Conformity Criteria for Common Cements

52 ZS 065 Pure Glycerine
53 ZS 190 Potable Drinking Water
54 ZS 233 Crude Edible Vegetable Oils
55 ZS 327 Blended (Physical mixture) Fertilizers 
56 ZS 357 Pressed Steel Door Frames
57 ZS 373-1 Portable Fire Extinguishers- Portable, non-refillable fire extinguishers
58 ZS 373-2 Portable Fire Extinguishers- Carbon dioxide type fire extinguishers
59 ZS 389 White Sugar
60 ZS 394 Aviation Turbine Fuel (Jet A-1)
61 ZS 422-1 Bitumen for Building and Civil Engineering- Penetration Grade Bitumen
62 ZS 422-2 Bitumen for Building and Civil Engineering- Cutback Bitumen

11 + 6 =

Plot No. 5032 Great North Road
P.O Box 31302, Lusaka, 10101, Zambia
Info@zcsa.org.zm

Working Hours

Mon-Fri 08:00 Hrs to 17:00 Hrs

Sat & Sun: Closed

Public Holidays: Closed